The resident experience after the lease is signed.
Whether your rental portfolio is newly leased or already occupied, we carry suites and tenancies forward with hands-on management, clear accountability and consistent reporting.
Leasing handoff & move-in
Set up properties, units, leases and resident portal access in Propra.
Coordinate approved applications, signed-lease handoffs or existing lease files.
Arrange application intake and third-party screening where needed.
Arrange move-in details, keys and property access.
Resident & tenancy management
Respond to resident questions and keep lease, insurance and utility records current.
Prepare routine notices and rent increases; coordinate renewals and move-outs.
Work with a paralegal on LTB matters when administrative support is needed.
Rent & trust accounting
Collect rent, follow up on late payments and report arrears.
Manage rent and deposits through dedicated Rent Trust and Tenant Trust accounts.
Process approved expenses and prepare owner disbursements and statements.
Maintenance & suite care
Assess requests, obtain quotes and coordinate vendors and repairs.
Coordinate emergency calls and move-in or move-out inspections.
Arrange cleaning and turnover between tenancies.
Owner reporting & oversight
Provide monthly, quarterly and annual financial and property reporting.
Keep inspection, lease and maintenance records organized.
Flag significant maintenance issues and costs, with owner visibility in Propra.
CLEAR SCOPE
Rental suites, not condo corporations.
We manage residents, tenancies and suite-level operations. Condominium corporation management, common elements, building systems and reserve funds remain outside our rental management scope.
A management partner for the life of your rental portfolio.
Whether you are transitioning a new lease-up or bringing an established rental portfolio under one management team, we coordinate residents, rent, suite care and reporting. Leasing partners can keep the relationships they built while we take responsibility for day-to-day management.
A clear handoff
Approved applications and signed leases move from your leasing team into resident onboarding and ongoing management.
Financial visibility
Rent, deposits, arrears, approved expenses and owner disbursements are tracked with dedicated trust-account processes.
Consistent oversight
Your team has a clear management contact, documented resident and suite activity, and regular property reporting.
What's Included
Approved-Lease Handoff & Resident Onboarding
Rent Collection & Trust Account Management
Resident Communication & Lease Administration
Suite Maintenance & Vendor Coordination
Owner Disbursements & Financial Statements
Monthly, Quarterly & Annual Reporting
Focused on rental suites and tenancies—not condominium corporation or common-element management.
We define responsibilities at the leasing handoff, then manage the resident journey through renewal or move-out.
Scalable rental operations. Clear accountability at every step.
For larger rental portfolios and purpose-built communities, we bring resident service, trust accounting, suite-level maintenance coordination and owner reporting together in a defined operating model supported by Propra.
Portfolio Onboarding
Set up properties, units, leases, residents and portal access in Propra after a coordinated handoff.
Resident Administration
Manage requests, notices, insurance and utility requirements, renewals and move-outs.
Rent & Property Accounting
Track collections and arrears, manage trust-account transactions and process approved expenses.
Maintenance & Turnovers
Assess service requests, coordinate vendors, inspections, emergency calls and turnover.
Reporting & Oversight
Provide monthly, quarterly and annual reporting with records and major-cost updates.
Why Dwell Property Management Group
01
Real estate experience
Experience across residential rentals, development, leasing, operations and PropTech.
02
Built to scale
An operating model that can grow with your rental portfolio and its requirements.
03
Technology with oversight
Propra organizes operational and financial activity; our team stays responsible for the work.
04
Clear accountability
Defined responsibilities, responsive communication and oversight from onboarding onward.
Move-in is only the beginning. We work alongside the teams who develop and lease rental portfolios to make the transition into ongoing management straightforward.
Developer & Leasing Teams
Your team leads leasing and keeps the client relationship. After an approved application and signed lease, we coordinate onboarding, resident communication, rent, suite maintenance and renewals.
Offer a clear path from lease-up to ongoing rental operations. We can work alongside your team as a management partner while you continue to lead sales, marketing and leasing for your clients.
A coordinated transition after lease completion
Resident service that extends your client experience
Scope and communication tailored to each portfolio
We manage rental portfolios across the Greater Toronto Area and Golden Horseshoe. Our core area runs from Whitby through Toronto, York Region and Barrie, west to Milton, Burlington and Hamilton. We consider portfolios in Niagara Region, Kitchener-Waterloo, and Muskoka & the Kawarthas on a case-by-case basis.
Core Service Area
Considered Case-by-Case
THE PROCESS
From lease-up to long-term management.
A clear division of responsibilities keeps the client relationship intact and gives residents consistent support throughout their tenancy.
01
Align
Agree on your rental portfolio, service scope, reporting needs and leasing handoff.
02
Handoff
Transition approved applications or existing leases, unit records and residents into Propra.
03
Manage
Coordinate move-ins, rent, resident requests, maintenance and tenancy administration.
04
Report & renew
Share financial and property updates, then coordinate renewals or turnovers.
People-led, platform-supported.
Our team manages the work. Propra is the technology platform that keeps resident interactions, property records and financial activity organized.
Our technology & service providers
Our backend platform for property operations and accounting
We also work with third-party providers where a portfolio's screening, leasing or payment workflows call for them.
Your portfolio, in view.
Through your Propra owner portal, see rent activity, maintenance updates, documents, statements and distributions while our team handles daily operations.
Tell us about your development, rental portfolio or institutional operation, and where you need management support—from leasing handoff through ongoing reporting.