RENTAL PORTFOLIO MANAGEMENT FOR THE GTA

Property management that continues long after move-in.

Rental operations for developers, portfolio owners and institutional operators. Powered by Propra. Led by people who stay accountable.

Leasing handoff to ongoing management
Resident and suite operations
Trust accounting and owner reporting

WHAT WE MANAGE

The resident experience after the lease is signed.

Whether your rental portfolio is newly leased or already occupied, we carry suites and tenancies forward with hands-on management, clear accountability and consistent reporting.

People talking together in a bright residential lounge

Leasing handoff & move-in

  • Set up properties, units, leases and resident portal access in Propra.
  • Coordinate approved applications, signed-lease handoffs or existing lease files.
  • Arrange application intake and third-party screening where needed.
  • Arrange move-in details, keys and property access.

Resident & tenancy management

  • Respond to resident questions and keep lease, insurance and utility records current.
  • Prepare routine notices and rent increases; coordinate renewals and move-outs.
  • Work with a paralegal on LTB matters when administrative support is needed.

Rent & trust accounting

  • Collect rent, follow up on late payments and report arrears.
  • Manage rent and deposits through dedicated Rent Trust and Tenant Trust accounts.
  • Process approved expenses and prepare owner disbursements and statements.

Maintenance & suite care

  • Assess requests, obtain quotes and coordinate vendors and repairs.
  • Coordinate emergency calls and move-in or move-out inspections.
  • Arrange cleaning and turnover between tenancies.

Owner reporting & oversight

  • Provide monthly, quarterly and annual financial and property reporting.
  • Keep inspection, lease and maintenance records organized.
  • Flag significant maintenance issues and costs, with owner visibility in Propra.

CLEAR SCOPE

Rental suites, not condo corporations.

We manage residents, tenancies and suite-level operations. Condominium corporation management, common elements, building systems and reserve funds remain outside our rental management scope.

Discuss your portfolio

FOR DEVELOPERS & PORTFOLIO OWNERS

A management partner for the life of your rental portfolio.

Whether you are transitioning a new lease-up or bringing an established rental portfolio under one management team, we coordinate residents, rent, suite care and reporting. Leasing partners can keep the relationships they built while we take responsibility for day-to-day management.

A clear handoff

Approved applications and signed leases move from your leasing team into resident onboarding and ongoing management.

Financial visibility

Rent, deposits, arrears, approved expenses and owner disbursements are tracked with dedicated trust-account processes.

Consistent oversight

Your team has a clear management contact, documented resident and suite activity, and regular property reporting.

What's Included

Approved-Lease Handoff & Resident Onboarding
Rent Collection & Trust Account Management
Resident Communication & Lease Administration
Suite Maintenance & Vendor Coordination
Owner Disbursements & Financial Statements
Monthly, Quarterly & Annual Reporting

Focused on rental suites and tenancies—not condominium corporation or common-element management.

We define responsibilities at the leasing handoff, then manage the resident journey through renewal or move-out.

FOR INSTITUTIONAL OPERATORS

Scalable rental operations. Clear accountability at every step.

For larger rental portfolios and purpose-built communities, we bring resident service, trust accounting, suite-level maintenance coordination and owner reporting together in a defined operating model supported by Propra.

Portfolio Onboarding

Set up properties, units, leases, residents and portal access in Propra after a coordinated handoff.

Resident Administration

Manage requests, notices, insurance and utility requirements, renewals and move-outs.

Rent & Property Accounting

Track collections and arrears, manage trust-account transactions and process approved expenses.

Maintenance & Turnovers

Assess service requests, coordinate vendors, inspections, emergency calls and turnover.

Reporting & Oversight

Provide monthly, quarterly and annual reporting with records and major-cost updates.

Why Dwell Property Management Group

01

Real estate experience

Experience across residential rentals, development, leasing, operations and PropTech.

02

Built to scale

An operating model that can grow with your rental portfolio and its requirements.

03

Technology with oversight

Propra organizes operational and financial activity; our team stays responsible for the work.

04

Clear accountability

Defined responsibilities, responsive communication and oversight from onboarding onward.

Let's Talk About Your Portfolio

FOR LEASING & SALES PARTNERS

Your clients. Our management. One clear handoff.

Move-in is only the beginning. We work alongside the teams who develop and lease rental portfolios to make the transition into ongoing management straightforward.

Developer & Leasing Teams

Your team leads leasing and keeps the client relationship. After an approved application and signed lease, we coordinate onboarding, resident communication, rent, suite maintenance and renewals.

  • Defined responsibilities at lease handoff
  • Move-in coordination and Propra portal setup
  • Ongoing resident and rental-suite management
Plan a Management Handoff

Sales & Marketing Companies

Offer a clear path from lease-up to ongoing rental operations. We can work alongside your team as a management partner while you continue to lead sales, marketing and leasing for your clients.

  • A coordinated transition after lease completion
  • Resident service that extends your client experience
  • Scope and communication tailored to each portfolio
Discuss a Partnership

WHERE WE OPERATE

Portfolio operations across the GTA and beyond.

We manage rental portfolios across the Greater Toronto Area and Golden Horseshoe. Our core area runs from Whitby through Toronto, York Region and Barrie, west to Milton, Burlington and Hamilton. We consider portfolios in Niagara Region, Kitchener-Waterloo, and Muskoka & the Kawarthas on a case-by-case basis.

Lake OntarioMuskoka & the KawarthasKitchener / WaterlooNiagara RegionBarrieNewmarketAuroraRichmond HillMarkhamVaughanWhitbyOshawaAjaxPickeringTorontoBramptonMississaugaMiltonOakvilleBurlingtonHamilton
Core Service Area
Considered Case-by-Case

THE PROCESS

From lease-up to long-term management.

A clear division of responsibilities keeps the client relationship intact and gives residents consistent support throughout their tenancy.

01

Align

Agree on your rental portfolio, service scope, reporting needs and leasing handoff.

02

Handoff

Transition approved applications or existing leases, unit records and residents into Propra.

03

Manage

Coordinate move-ins, rent, resident requests, maintenance and tenancy administration.

04

Report & renew

Share financial and property updates, then coordinate renewals or turnovers.

A person checking their phone at home

People-led, platform-supported.

Our team manages the work. Propra is the technology platform that keeps resident interactions, property records and financial activity organized.

Our technology & service providers

PropraOur backend platform for property operations and accounting

We also work with third-party providers where a portfolio's screening, leasing or payment workflows call for them.

SingleKey, third-party providerRentZoro, third-party providerPadder, third-party provider

Your portfolio, in view.

Through your Propra owner portal, see rent activity, maintenance updates, documents, statements and distributions while our team handles daily operations.

Log In to Propra

CONTACT US

Let's connect.

Tell us about your development, rental portfolio or institutional operation, and where you need management support—from leasing handoff through ongoing reporting.

Service Area

Greater Toronto Area, Golden Horseshoe, and Southern Ontario

Instagram

@dwell_pmg

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